Are you looking to kick-start your career in a dynamic, fast-paced, and globally recognized organization? Do you possess strong communication skills and a passion for technology? Then Foundever India Pvt. Ltd. has an exciting opportunity just for you!
About Foundever
Foundever is a world-renowned leader in the Business Process Outsourcing (BPO) industry. We are committed to transforming customer experiences for some of the world’s most iconic brands. With a strong global presence, Foundever continues to set industry benchmarks in customer engagement and innovation.
Here’s what makes Foundever a standout employer:
- 🌐 World’s Leading BPO service provider.
- ☎️ Handling over 3 million customer contacts daily across multiple platforms.
- 👥 A team of 60,000+ professionals worldwide, committed to delivering excellence.
- 🌍 145 delivery centers across 27 countries, ensuring global reach with local understanding.
- 🤝 Partnered with over 350 clients from diverse sectors.
- 🗣️ Supporting 36 different languages, catering to customers from all over the world.
- 🏆 Ranked No.1 Contact Center Globally by the Black Book of Outsourcing – two years in a row!
Position: International Technical Support – Voice Process
Foundever is currently hiring freshers and experienced candidates for the International Technical Support Voice Process. This is a fantastic opportunity for individuals who are passionate about technology and customer service.
Job Summary
As a Technical Support Executive, you will be responsible for handling inbound calls from international customers, assisting them with technical issues, and ensuring a seamless customer experience. This role requires adherence to quality standards set by both the client and the organization.
Key Responsibilities
- Answer inbound calls professionally, within the quality guidelines established by the client and management.
- Deliver prompt and accurate technical support to international customers.
- Troubleshoot hardware, software, and basic networking issues effectively.
- Maintain high customer satisfaction by resolving issues on the first call.
- Ensure all calls are documented and updated in the system.
- Consistently achieve key performance indicators (KPIs), including call quality and customer satisfaction scores.
- Collaborate with internal teams for complex issue resolution.
Eligibility Criteria
- Age: 18 to 35 years.
- Education: Minimum qualification is Intermediate / 10+2. Maximum qualification is a Graduate. Undergraduate students may also apply but should not be enrolled in regular college.
- Experience: Freshers are welcome! Previous experience in a call center or technical support role is an added advantage.
- Communication: Exceptional spoken English skills are mandatory.
- Technical Knowledge: Strong understanding of hardware, software, and networking concepts is essential.
- Shifts: Candidates must be open to work in rotational US shifts including night shifts.
- Work Mode: This is a work-from-office role – applicants must be comfortable commuting to the office.
Job Details
- Job Type: Full-Time (Permanent Role)
- Process: International Voice – Technical Support
- Working Days: 5 days a week
- Weekly Offs: 2 rotational and split offs
- Transport Facility: Home Pickup and Drop provided
- Interview Process: Conducted via Telephonic or Skype
- Just A Minute (JAM) Round
- HR Round
- Voice and Accent Assessment
- Technical Test
- Operations Round
- Salary: Competitive salary package aligned with current market standards
Additional Information
- All selected candidates must be ready to join immediately.
- Background verification documents should be readily available at the time of onboarding.
- Candidates who meet the eligibility criteria and are eager to launch a successful career in the ITES/BPO industry are encouraged to apply.
- Referrals are welcome! Share this opportunity with friends or acquaintances who may be interested.
Why Choose Foundever?
- Be part of a global community of professionals.
- Work in a collaborative and inclusive environment.
- Access to learning and development programs to grow your career.
- State-of-the-art infrastructure and tools to help you succeed.
- Career growth opportunities across verticals and geographies.
Apply now and become a part of a global leader in delivering exceptional customer experiences!